Harbor City Supply / Closet Masters (2016 – Present)
Current duties include: Editing product webpages utilizing fundamental HTML skills and SEO tactics. Providing order support to existing customers via phone, chat, and email. Addressing product questions via phone, chat, and email. Communicating with suppliers by phone and email regarding orders, pricing, and products details. Preparing quotes for items not available through the online stores, or in situations where a formal estimate is requested in advance of a sale. Accepting customer orders and payment information by phone and email. Reviewing and mailing payments to suppliers. Organizing and filing order paperwork. Writing clear and concise website copy. Creating practical, yet pleasing, website graphics.
Time Out For Sports (2014)
Created original artwork for athletic, business, and retail clients to be applied to various garments. Manipulated and optimized client-supplied artwork for application to garments via screen printing, digi-printing, and embroidery.
PCR (2013 – 2014)
Coordinated the implementation of cloud–based software products for schools; including SIS, admission, and portal systems. Provided ongoing support to existing PCR clients. Authored step–by–step instructions, troubleshooting guides, and other product documentation. Managed the design and production of school websites built atop PCR's custom CMS.
Prepared proposals, drafted preliminary budgets, and assisted in pitching new business. Aided the implementation of studio-wide project management software. Developed and maintained production timelines for both clients and staff. Briefed the creative team on project specifications and provided ongoing creative input. Managed internal resources and contractors to produce work that exceeded quality standards, delivered on-time, and within budget.
Silverpoint (2010 – 2013)
Established and maintained strong relationships with Silverpoint’s client base, consisting primarily of independent secondary schools and notable educational organizations located internationally. Responded to client support requests in a timely and efficient manner, ensuring sustained client satisfaction. Directed client work requests from receipt to completion, through the design and production departments. Provided group and individual training for Silverpoint’s web management software.
Silverpoint (2009 – 2010)
Utilized web standards to create and maintain websites. Prepared text, graphics, photography, and multimedia assets for use on websites. Communicated with existing clients to plan and execute website edits.
Community Outreach Intern
Art on Purpose (2009)
Installed artwork and prepared gallery spaces for multiple exhibitions, adhering to museum standards. Communicated directly with Art on Purpose’s constituency to ensure program awareness. Created and distributed printed materials promoting Art on Purposes’ programs and exhibitions.
Stevenson University (2007 – 2009)
Created and managed content for the Stevenson University website. Collaborated with recruitment staff to design prospective student mailings. Coordinated multiple ‘student spotlight’ photo shoots, and other featured content initiatives.